Ticketmaster are only agents for Event Travel
BOOKING TERMS and CONDITIONS
|Our booking conditions set out clearly and simply the responsibilities which we at Event Travel have to you and you in turn have to us when we make a contract between us. This contract is made when you make a booking and we accept it by written confirmation on these terms. This applies also if you have booked via an appointed agent (eg; Ticketmaster.co.uk/Ticketweb) If you make a booking by telephone or via the website, it will be accepted that you agree to these conditions.
1 YOUR CONTRACT WITH EVENT TRAVEL
When booking a Tour/Event you must sign a booking form accepting on behalf of all your party the terms of these conditions and pay the deposit stipulated for that Tour/Event. Alternatively if we have your verbal authority or you have provided instructions to deduct payment from your credit/debit card, it is understood that you are in agreement with these booking conditions. If booking online via the website you indicate that you have read and agree to our booking conditions and a copy will be sent out via electronic confirmation. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in conjunction with your contract with us. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction.
2 CONFIRMATION OF BOOKING
These booking conditions together with our general information form the basis of your contract. Your booking is with Event Travel Ltd. Registered in England No. 3002768. NB: If your booking is made via the internet, you will receive an initial confirmation on screen to print off and a further confirmation of your order via email. Our online Booking Software has been designed to the highest level and is a secure environment to ensure all information given is fully protected. Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event of system failure or in the event that a problem arises , Event Travel will make every attempt to resolve any issues or provide comparable alternatives wherever possible. In the unlikely event of any problem with an online order, Event Travel will contact you at the earliest opportunity.
4 IF YOU CHANGE YOUR TOUR/EVENT BOOKING
Please check the details of your original booking carefully against your confirmation as there is a minimum administration charge of £10.00 for subsequent changes. Any administration costs incurred above this amount will be detailed to you prior to us making the changes on your behalf. Any material amendments made by you within 4 weeks of departure will be treated as a cancellation and the appropriate charges made (see section 5).
If you cancel your Tour/Event booking for all or any member(s) of your party , you must notify us in writing immediately. As Event Travel will have made payments for Ticket(s), Accommodation & Travel on your behalf to ensure your booking is secure, cancellation costs will be incurred. The following cancellation charges will apply. Exceptions: - In some instances the initial deposit paid to Event Travel will not cover payments which have been made in good faith by Event Travel on your behalf to Hotels, Airlines, Train Companies and Event Ticket Suppliers etc. and in many cases, bookings/reservations once made on your behalf, with said suppliers, may be non-transferable/refundable. Event Travel therefore reserves the right to recover any out of pocket expenses in these instances, over and above the standard cancellation charges set out below:-
6 OTHER ITEMS
You are responsible for ensuring that you adhere to instructions provided by Event Travel in respect to travel itinerary check-in times/departure points if applicable. Event Travel cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with Airline/Train departure instructions if applicable.
A full Passport is required for our any overseas Tour/Events or if you are entering the UK from overseas. Please note that it is the responsibility of the client to be in possession of a valid P assport normally with a ( minimum validity of 6 months ) and any Visa that may be required. Long delays in obtaining P assports and V isas can occur so be sure to apply well in advance of departure. Non British passport holders should check the regulations with the consulates of all the countries you will be visiting or passing through. You must ensure you have a valid Passport or Visa ( if necessary) Event Travel cannot be liable for any loss or expense suffered if you do not adhere to these requirements. NB: For British Passport Holders, Passports are not required to travel to Ireland. This said Photo ID will be required for Airline Check-in. We therefore suggest a valid Passport provides suitable ID in these instances. NB: USA - The New BAR-CODED Passports are only acceptable for entry into the USA.
No specific inoculations are normally required for Tour/Events with Event Travel, however, we advise you to consult your doctor before travelling.
Because of the importance of having adequate insurance cover in place we make it a condition of booking on all overseas Tour/Events that you are covered by an appropriate Personnel Cancellation/Travel insurance policy.We are happy to recommend Gold Cover Insurance Services as our preferred supplier of Travel Insurance. The Gold Cover brand has been providing quality travel insurance for over 30 years. They have a range of traditional single trip and annual multi-trip policies to suit most needs and can also provide cover for coach, motorcycling and activity holidays. Many pre-existing medical conditions can be covered, including some conditions that most other insurers will refuse. If you are taking your vehicle they can also provide European Motoring Breakdown Assistance with roadside assistance and other cover to stop your trip being ruined.
Please call them on 01892 559530 for an immediate quote and cover, or go to their website at www.event.goldcover.net
It will provide you with cover in the event you are unable to continue with your booking with us eg; ill health/redundancy. If you elect not to take insurance you agree to indemnify Event Travel for any costs that arise which would otherwise have been met had Event Travel insurance recommended cover been taken. This policy will also cover you for personal cancellation (eg; ill health) and is therefore recommended also for UK Tours/Events for this reason. For more info please click on logo below:-
7 OUR OBLIGATION TO YOU
Once we have confirmed we have available space on the Tour/Event of your choice we will process your deposit / payment and forward a confirmation invoice to you, from this time Event Travel has accepted your booking under these terms and conditions. If booking online via the website, confirmation will be sent electronically at time of booking to the email address given.Please ensure your email address is entered correctly at time of booking. Please see deposit/payments above .
8 IF WE CHANGE YOUR TOUR/EVENT
It is possible that circumstances may force us to make changes in the advertised Tour/Event , these changes fall into two categories: minor changes and major changes.
a) Minor changes take the form of changes in departure or return times by less than 12 hours , changes to departure point to the nearest available local departure or other of a different mode of transport to a major joining point e.g. London, changes in accommodation to a similar or higher classification , changes to a similar location, changes to advertised Tour/Event itineraries. (Please note travel arrangements not booked/arranged by Event Travel are excluded from the above and Event Travel cannot be responsible for any changes that may take place in respect to independently booked transport/accommodation)
i) To continue with the Tour/Event as amended
ii) Accept an alternative Tour/Event we may offer you
iii) Cancel your booking getting a full refund.
If you choose (i) or (ii) we will pay compensation on the scale below . This will be the limit of our liability to
Important note: Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control . Any travel or arrangements not booked by Event Travel are outside our control even if they were to affect your booking arrangements with Event Travel.
9 WHAT HAPPENS TO COMPLAINTS
We do try to ensure that your Tour/Event with us is as enjoyable as possible , however , very occasionally plans do go wrong. If you do encounter a problem please inform our representative immediately who will try and resolve the matter there and then. You will also be given a 24 Hour emergency support telephone number which is to be used in the event of an emergency and outside of office hours should you encounter problems. If the matter cannot be put right details of your complaint will be recorded by our representative. Please ensure that we receive any complaint within 28 days of your return by writing to our customer services dep artment giving your original booking reference and all other relevant information. We will not accept liability in respect of claims that we receive later than 28 days after your return from your Tour/Event.
We can normally agree an amicable settlement of the few complaints we receive , however , in the unlikely event of us being unable to do so , you may of course refer your case to the small claims court which provides an inexpensive way of settling claims.
10 SPECIAL REQUESTS/CLIENTS WITH DISABILITY
We accept these on the understanding that they must be in writing at least 4 weeks prior to departure and under no circumstances can we guarantee that we the hotel/airline/train/coach company or similar supplier or our representatives can provide the requested facility, but will do our best to accommodate your request.
11 RESPONSIBILITY FOR YOUR TOUR/EVENT
We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us. We also accept responsibility should the service we offer prove deficient in any way. If any part of your Tour/Event is not provided in the advertised manner we will pay you compensation if this has affected the enjoyment of your Tour/Event (see important note at the end of paragraph 7). We will not however be responsible for nor accept liability for death , bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of Event Travel or its employees or agents of the same. Where services are supplied by air/train, or by sea the limit of our obligations shall be those laid down by international conventions which govern such matters in respect of air /train or sea carriers.
12 SPECIAL ASSISTANCE
Where appropriate and subject to our discretion we offer the following Special Assistance to our clients.
a) General Assistance. If any client who through misadventure suffers illness, personal injury or death during the period of the Tour/Event arising out of an incident which did not form part of their Tour/Event nor of an excursion purchased through one of our employees.
b) If legal action is undertaken by our clients against any third party as a result of any loss or damage suffered during their Tour/Event provided we have been notified within 90 days of the date of the misadventure and provided we agree to such action then we will meet initial legal costs.
c) If assistance is provided under para a) and b) above we will limit any monies paid to £5000.00 per booking form and in the event of there being a successful claim for costs against a third party or there being a suitable insurance policy(ies) in force our costs shall be recoverable from the client concerned.
d) In the event of a claim under this clause against us by you or any person named on the booking form we reserve the right to claim in your place against the person or organisation responsible for the act , default or omission on giving rise to the claim and you hereby agree to assist us fully in the event that enforce the rights which have been assigned to us or to which we are surrogated.
If you are travelling on a Tour/Event for which the primary reason for travel is a Concert or Event, Event Travel cannot take responsibility whatsoever as a result of any change/omissions in the event or the programme or failure of the main event to take place as advertised. Our responsibility is to provide you with the ticket for the Event/Concert/Show as advertised by the promoter, nor can we be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled by any party other than by Event Travel.
IMPORTANT NOTE: Should the Concert or Event be cancelled by the promoter/artist/performers, the Trip/Tour/Event you have booked will still be scheduled to proceed. You will however, be entitled to an appropriate refund in respect to the Concert/Event Ticket. Should you decide not to travel as a result of a cancelled event/altered performance, cancellation charges may apply in accordance with our cancellation terms in Section 5, to cover charges associated with pre-booked items such as Hotel, Cross Channel, Flight and Eurostar/Train reservations, as once a booking/reservation has been made on your behalf, a no refund/change restrictions can apply. Event Travel will nevertheless look where possible to keep any cancellation charges to a minimum. Travel/Event Cancellation Insurance premiums nor any Credit/Debit Card charges are refundable in any event. Event Travel reserve the right to levy a minimum of £35 per person charge to cover administration of any refunds, in the event of a cancellation of an event/show.
NB: Optional Concert/Event Cancellation Insurance. We strongly recommend taking out this cover at time of booking ( premiums may vary and in some cases may not be available )DETAILS for bookings as at 08 August2011 in conjunction with IMPCOM See policy
Very occasionally we are obliged to cancel a Tour/Event due to insufficient numbers, in the event of this happening we will offer you where possible an alternative Tour/Event or if this is unacceptable, we will refund all monies paid.
15 PRICE CHANGES
We always endeavour to ensure that prices quoted on our website are accurate.
From time to time you may receive information / offers from Event Travel or other carefully selected companies. If you do not wish to receive such information / offers please write to us at Event Travel, Ground Floor Suite, The Paddocks, 347 Cherry Hinton Road, Cambridge. CB1 8DH. Or email nomailing
17 EVENT TICKET RE-ISSUE - IMPORTANT INFORMATION
18 DESCRIPTIONS/INFORMATION PAGES
PRIVACY AND DATA PROTECTION