EVENT FACILITIES and SERVICES
(NB: The information provided is currently provisional and may be subject to change and will be updated with additional information in due course)
EVENT TIMES - TICKETS
EVENT FACILITIES AND SERVICES
FOOD AND DRINK
TICKET DESPATCH and FINAL INFORMATION
LOST & FOUND PROPERTY
VISTOR MAP 2018 (For guide purposes only at this stage) - 2019 Information to follow in due course
CONTACT - Event Travel Customer Support
These pages aim to give you all the general information you need about Hyde Park; from dates and timings to facilities, restrictions and prohibited items.
The main points to be aware of are:
There is no re-admission to Hyde Park after entry. Please plan ahead, once you’re in, you’re in!
This is a fully standing event
Seats and chairs of any kind not permitted into the event. This includes seat sticks and inflatable seats
No food or drink is permitted to be brought into Hyde Park (With the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers).
Anyone under 16 must be accompanied by a parent or guardian (18 or over). Children under the age of 2 will be admitted free of charge and do not need a ticket. All children aged 2 and over must have their own ticket
EVENT TIMES - TICKETING
As a General Guide Public doors are either 1PM or 2PM - For those that have Booked DIAMOND CIRCLE, DIAMOND VIEW, GOLD CIRCLE, PRIMARY ENTRY, SUMMER GARDEN, GARDEN VIEW, THE TERRACE, PREMIUM VIEW or THE ULTIMATE BAR Ticket Experiences Entry is 1 hour prior to Public Doors or arrive at your leisure
The headline act for each concert day will be the final act on The Great Oak Stage. Daily schedules will be made available closer to the event date.
All concerts are standing shows with an evening headline performance
There is no re-admission to concerts after entry
The Show will finish no later than 10.30pm
NB: Timings are provisional and Ticket(s) and Full Itineray will be shipped to you approximately 10days before Event Date - You will receive an email to confirm your address details and when tickets have been desptached to you - Should you need to change your Address (as signed for delivery) please Contact Customer Support - Anyone under 16 must be accompanied by a parent or guardian (18 or over). Children under the age of 2 will be admitted free of charge and do not need a ticket. All children aged 2 and over must have their own ticket
FOOD and DRINK
There wil be an range of delicious taste-bud teasing artisan traders, producers and restaurateurs to serve you throughout the day.
If you have a food intolerance, several of our food vendors will offer gluten and lactose free meals but these may not be suitable for visitors with allergies.
Due to their handcrafted and artisan nature, some of our food vendors may take longer than others to prepare your meal. If you’re looking for an especially speedy fix, please ask at any information hub for a list of vendors who serve food with a shorter preparation time.
Hyde Park has a large number of food and bar outlets but festival goers all seem to get hungry and thirsty at the same time! The busiest time to buy food or drink is just prior to the headliner going on stage and the quietest time is whilst they are on stage
Please note that on concert days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml. On non-concert days, the same applies for any areas of the site which are ticketed or access-controlled
(note that outside of these areas no glass or cans are permitted in the site at any time).
ATMs and contactless payment
All bars and traders accept contactless where you can make fast, easy and secure payments of up to £30 in seconds.There are cashpoints available at the north east of the site. These cashpoints accept credit cards and foreign cards. Please note that there will be a charge for each withdrawal.
Free Drinking Water
There is free water available throughout the event. Locations are signposted and are also shown on the event maps.
Customer Service Information Hubs
Customer Service Information Hubs are located throughout the site and run by uniformed members of the presents Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!
Customer Welfare and First Aid provision
Welfare and First Aid provision is at the North of the event and operated by our trained and experienced staff. Both services are open during event hours.
Food & Drink
There will be a wide range of themed bars selling great refreshments from real ales to cocktails, as well as an extensive offer of taste-bud teasing artisan traders, producers and restaurateurs. If you have a certain dietary requirement, several of our food vendors will offer suitable meals, but these may not be suitable for visitors with allergies. See here for more info on food & drink at .
Toilets are located around the site. They are separated into blocks to cater for everyone. There are 3 areas with public toilets; the northern sanitation at the GA entrance to the site, Stage right and Stage left sanitation are either side of the stage. There are also sanitation facilities to cater for those in the VIP Garden and Guest Areas.
Nappy Changing Facilities
Nappy changing facilities are situated in the same location as the accessible toilets. There is one located at each of the event toilet blocks.
Left Luggage / Cloakroom
Cloakroom facilities are limited to holders of VIP Summer Garden tickets only. There are no left luggage facilities elsewhere at the event, so bring only what you can carry and please leave valuables at home. Train stations in London where items can be stored for a fee are listed here.
Hyde Park offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.
There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.
Seating and Shade
There are some places to sit down and relax including pub-style garden tables and benches. There are areas with shade in the south of the event (Leafy Grove) and seats with shade in the VIP Summer Garden (which is accessible only to customers who purchase tickets for that area). The
British weather is predictably unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.
EVENT RESTRICTIONS CONCERT DAYS
There is no re-admission to ticketed concert events after entry. Please plan ahead, once you’re in, you’re in!
Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons.
Chairs, seats, shooting sticks and tables, are not permitted at concert events for safety reasons. THIS CONCERT EVENT IS AN ALL STANDING SHOW
On concert days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers.There are a wide variety of licensed bars and catering open throughout the event, as well as free water points. See here for more information on what is on offer at Hyde Park and see the event maps for where outlets are located.
Buggies & pushchairs
Having carefully considered customer feedback regarding buggies and pushchairs and having discussed the implications with agencies managing the event; it has been agreed that customers may now bring buggies into Hyde Park, if they feel it is necessary in their individual circumstances. We strongly advise that customers consider that areas nearer to the Great Oak Stage will be very busy and densely populated which will be which may make it extremely challenging to move a buggy. We therefore respectfully advise that buggies may be requested to be relocated from those areas to less densely populated spaces on safety grounds. We thank customers for their feedback and look forward to welcoming them to Hyde Park very soon.
Use of picnic blankets:
This show is fully standing. You are welcome to bring a small picnic blanket for personal use in quieter areas away from stages - but please be aware that due to the busy nature of the shows you may be asked at any time by a steward or member of security to pack blankets away. Please also note that you cannot claim a spot with a picnic blanket (or similar) and leave it unattended. These policies are there to ensure the safety and enjoyment of everyone at the event so we thank you in advance for your cooperation.
If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.
Any one of the following is considered an acceptable form of ID:
1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph.
2. Full or provisional photo card driving license issued by the DVLA.
3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.
Animals, with the exception of assistance dogs, are not permitted at any time on concert days.
Cigarettes and smoking
The event license does not permit us to sell cigarettes and there is no re-entry during major concert events so please bring what you need for personal use only. Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.
Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event.For the safety of all our visitors, crowd surfing and moshing are prohibited.
In order to facilitate the security, safety and comfort of all patrons, AEG and the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated).
Golf umbrellas, parasols and the like are not permitted at concert events for safety reasons
Chairs, seats, shooting sticks and tables are not permitted at concert events for safety reasons. THIS CONCERT EVENT IS AN ALL STANDING SHOW
Suitcases, luggage and large bags (anything bigger than a canvas shopping bag / overarm bag) are prohibited. Note that cloakroom facilities are limited to holders of VIP Summer Garden tickets only and there are no left luggage facilities elsewhere at the event, so bring only what you can carry and please leave valuables at home. Train stations in London where items can be stored for a fee are listed here.
Air horns, selfie sticks, spray cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-viz, klaxons and other similar items capable of making loud noise, laser pens, scooters, skateboards and bicycles are prohibited . and any other items which we consider to be unsafe or pose a risk to public safety and/or security; - signs or inappropriate branded items
New psychoactive suances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Suances Act on 26 May 2016, could result in penalties for possession or supply.
Unauthorised professional photography or filming equipment is strictly prohibited. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!
No child under the age of 16 will be admitted to the Event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon Entry. AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision.
Children under the age of 2 will be admitted free of charge. Exceptions to this will be made clear as shows get announced.
Not every day at presents Hyde Park is suitable for young children, so please use your own judgment in advance of your ticket purchase or attendance as to whether your children will enjoy the applicable show. Some shows may have further age restrictions so please check at point of purchase.
Hyde Park is fully accessible to anyone who wants to attend. In 2013 were proud to be awarded the Silver Level of the Charter of Best Practice by Attitude is Everything, a charity that improves deaf and disabled people’s access to live music. This is the first time a UK event has received the award in its first year.
Please bear in mind that there are limited hard standing walkways in Hyde Park which may make access a little difficult, especially in bad weather.
*** MORE INFO ***
TICKET DESPATCH and FINAL INFORMATION
Your tickets and Final Information will be shipped using Secure Delivery either by UK Courier or International Courier for addresses outside the UK - You will be contacted by email prior to shipping to check your delivery address. We can also deliver to your appointed Hotel if preferred. Delivery will be no later than 7-10 days before Show Date but in many cases a lot earlier than this. In the meantime please advise any change to your delivery address once booked - Thank you. Customer Support
A CCTV system is in operation at this Event, for the purposes of Public Safety and Prevention of Crime. The scheme is controlled by AEG Live (UK) Ltd.
LOST & FOUND PROPERTY
Instructions for customers who have lost property
If you are still at the festival, or are able to get back to the event during the free-to-enter weekday ‘Open House’ period:
You are advised to go to the Welfare Tent located at the north of the site.
All found items are handed in to the Welfare Tent, so there is a possibility that lost items will be located straight away if you are able to drop in.
If you have already left the festival and are not able to get back to the event during the free-to-enter weekday ‘Open House’ period:
Please complete the online form (which will be made available closer to the time) - where you will be able to log your missing item. You must report your item by the end of July (approx. 3 weeks after the last event date). After this date the online form will be closed for submissions.
These details will be processed by a dedicated lost property staff member, who will aim to reunite you with your property.
Due to the high volume of items reported missing, a member of staff will only be in contact if your item is found. All missing items must be reported by the end of July (approx. 3 weeks after the last event date). After this date the online form will be closed for submissions. If you have not heard from a member of staff by mid-August (approx. 5 weeks after the last event date), you should take this as confirmation that your item has not been located. All details submitted will only be used for the purposes of reuniting you with your property. All information will be deleted from our system by mid-August (approx. 5 weeks after the last event date). No unclaimed items will be stored beyond this date - all unclaimed items will be donated to charity.