CONTACT - Event Travel Customer Support


As a General Guide Public doors are around 2PM - For those that have Booked DIAMOND, PRIORITY ENTRY, BARCLAYCARD VIP SUMMER GARDEN, THE TERRACE, PREMIUM VIEW or THE ULTIMATE BAR Ticket Experiences Entry is 1 hour prior to Public Doors or arrive at your leisure

Event timings will be made available closer to the time

Shows will finish no later than 10.30pm

NB: Timings are provisional and Ticket(s) and Full Itineray will be shipped to you approximately 10days before Event Date - You will receive an email to confirm your address details and when tickets have been desptached to you - Should you need to change your Address (as signed for delivery) pleae Contact Customer Support

British Summer Time  tastes even better this year!

In 2017 BST are bringing you an even greater range of taste-bud teasing artisan traders, producers and restaurateurs.

If you have a food intolerance, several of our food vendors will offer gluten and lactose free meals but these may not be suitable for visitors with allergies.

Due to their handcrafted and artisan nature, some of our food vendors may take longer than others to prepare your meal. If you’re looking for an especially speedy fix, please ask at any information hub for a list of vendors who serve food with a shorter preparation time.

BST Hyde Park has a large number of food and bar outlets but festival goers all seem to get hungry and thirsty at the same time! The busiest time to buy food or drink is just prior to the headliner going on stage and the quietest time is whilst they are on stage

Please note that on concert days no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml. On non-concert days, the same applies for any areas of the site which are ticketed or access-controlled
(note that outside of these areas no glass or cans are permitted in the site at any time).


There are cashpoints available at the north east of the site. They do not accept any credit cards and may not accept foreign cards. Please note that there will be a charge for each withdrawal.

Free Drinking Water
There is free water available throughout the event. Locations are signposted and are also shown on the event maps.

Barclaycard presents British Summer Time Hyde Park offers funfair rides, attractions and games, which operate on a pay-as-you go basis and must be used in accordance with the operator’s instructions including in respect of health and safety. Use of any such funfair rides, attractions and games is entirely at your own risk.

Information Hubs
Customer Service Information Hubs are located throughout the site and run by uniformed members of the Barclaycard presents British Summer Time Hyde Park team. The hubs will post up details of current stage times and are the places to ask questions and leave feedback – positive and negative!

Left Luggage / Cloakroom
Cloakroom facilities are limited to holders of Barclaycard VIP Summer Garden tickets only.  There are no left luggage facilities elsewhere at the event, so bring only what you can carry and please leave valuables at home.  Train stations in London where items can be stored for a fee are listed here.

Medication Storage
Please bring any medication that you would normally take and tell your friends about any allergies that you have. Medication can be safely stored and refrigerated at the event First Aid point at the North of the site if required. Please remember that all medication must be self-administered.

There will be official merchandise vendors throughout the event site selling a range of event and artist merchandise. All official merchandise is certified ethically sourced. Please do not buy from illegal street traders selling counterfeit goods outside of the event.

Nappy Changing Facilities
Nappy changing facilities are situated in the same location as the accessible toilets. There is one located at each of the event toilet blocks.  

Seating and Shade
There are plenty of places to sit down and relax including pub-style garden tables and benches. There are areas with shade in the south of the event (Leafy Grove) and seats with shade in the Barclaycard VIP Summer Garden (which is accessible only to customers who purchase tickets for that area). We can rely on the British weather to be unpredictable so please come prepared with suncream and hats if the weather is good and waterproof coats and shoes if the weather is bad! Check the London weather forecast in advance on the BBC's weather pages.

Strobe lighting
Please note that it is likely that most acts performing on the Great Oak stage will use strobe lighting as part of their performance.

BST take great pride in the toilet facilities!  There are a considerable number of wide, cabin styles toilets with hand washing facilities, glass mirrors and the toilets themselves are porcelain with a proper flush.


Umbrellas, chairs and buggies
Golf umbrellas, buggies and pushchairs, chairs and seat sticks are not permitted - Exceptions to this will be made clear as shows get announced

There is no re-admission to ticketed events after entry.  Please plan ahead, once you’re in, you’re in!

On Concert days no alcohol can be brought into the site. However, all beverages can be purchases at the bars where they will be decanted. On non-concert days no alcohol can be brought into any areas of the site
which are ticketed or access-controlled. We have a wide range of themed bars selling great refreshment from real ales to cocktails

Cigarettes and smoking
The event license does not permit us to sell cigarettes and there is no re-entry during major concert events so please bring what you need for personal use only. Smoking cigarettes (or electronic cigarettes) is not permitted
in indoor bars and venues. Please dispose of your cigarette butts responsibly – rubbish from smokers is a major cause of litter in Hyde Park and is damaging to wildlife.

Food & Drink
During the ticketed events no food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml.  On non-concert days, the same applies for any areas of the site which
are ticketed or access-controlled (note that outside of these areas no glass or cans are permitted in the BST Hyde Park site at any time). There are a wide variety of licensed bars and catering open throughout the event, as well as
free water points. See here for more information on what we offer at British Summer Time Hyde Park and see the site maps for where outlets are located. On any non-ticketed events you can bring whatever food and drink you like
(but no glass or cans at any time)

Challenge 25
    If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy.

    Any one of the following is considered an acceptable form of ID:
    1. Passport (not a photocopy).
    2. Full or provisional photo card driving license issued by the DVLA.
    3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram.
    4. Citizen Card.

    If you are under 18 you are committing an offence if you attempt to buy alcohol.

Legal Highs
These are strictly forbidden at the event.

The following items are not permitted:

- Air horns, selfie sticks, bicycles, cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, glass (of any kind), klaxons and other similar items capable of making loud noise, laser pens,
  scooters, skateboards or cans, spray cans are prohibited.

- Golf umbrellas, buggies and pushchairs, chairs and seat sticks are not permitted - Exceptions to this will be made clear as shows get announced

- In order to facilitate the security, safety and comfort of all patrons, AEG and the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, to
  confiscate items which may cause danger or disruption to the Event with no refunds.

- Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event.  For the safety of all our visitors, crowd surfing and moshing are prohibited.

Animals, with the exception of assistance dogs, are not permitted at any time during ticketed events but well behaved dogs on leads will be permitted on non-ticketed event areas on applicable days. Please note that dogs are
not permitted into our Free Film Festival.

Photography, Filming & Sound Equipment
Unauthorised professional photography or filming equipment is strictly prohibited.. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!

No child under the age of 15 will be admitted to the Event unless they are accompanied by an adult aged 18 years or over at all times.  Proof of age may be requested upon Entry. AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision.
Children under the age of 2 will be admitted free of charge. Exceptions to this will be made clear as shows get announced.

Not every day at Barclaycard presents British Summer Time Hyde Park is suitable for young children, so please use your own judgment in advance of your ticket purchase or attendance as to whether your children will enjoy the applicable show. Some shows may have further age restrictions so please check at point of purchase.

Barclaycard presents British Summer Time Hyde Park is fully accessible to anyone who wants to attend.  In 2013 BST were proud to be awarded the Silver Level of the Charter of Best Practice by Attitude is Everything, a charity that improves deaf and disabled people’s access to live music.  This is the first time a UK event has received the award in its first year.

Please bear in mind that there are limited hard standing walkways in Hyde Park which may make access a little difficult, especially in bad weather.

*** MORE INFO ***

Your tickets and Final Information will be shipped using Secure Delivery either by UK Courier or International Courier for addresses outside the UK - You will be contacted by email prior to shipping to check your delivery address. We can also deliver to your appointed Hotel if preferred. Delivery will be no later than 7-10 days before Show Date but in many cases a lot earlier than this. In the meantime plesae advise any change to your delivery address once booked - Thank you.

A CCTV system is in operation at this Event, for the purposes of Public Safety and Prevention of Crime. The scheme is controlled by AEG Live (UK) Ltd.