FAQ's

A few topics to help answer any questions or queries that might arise - We are here to help!

 

PAYMENT CHOICES
In many cases you can opt to pay:-

  • Just a Deposit to secure your booking - Any balance will be due 8 weeks before Event/Show
  • or Full Payment if preferred


HOW DO I PAY MY BALANCE?


TICKETS and TICKET ALLOCATION
Often you will have several choices of ticket to select

  • GA (General Entrance Ticket) Normally Pitch or Floor Standing or can sometimes mean unreserved seats -
       Please see ticket description on the booking pages.
  • Reserved Seats (Reserved Seats may be difference price categories) but in all cases you will be seated
        together
    (unless specifically stated at time of booking selection)
  • Reserved seats are allocated on a "First Book Basis" - please check description of ticket before booking -
       there is also a seating plan to refer to to help you make the right choice for you.

    WHEN CAN I EXPECT MY TICKETS
    Tickets we look to send out by secure post/courier a minimum of 7-10 days before the event/show but in many cases a lot sooner that this - but don't worry we will be in contact with you nearer the time to check your delivery address is still applicable and then an email will be sent to you when they are physically shipped!

    Please note: You will be required to Sign for your Ticket Pack


WHAT CAN I EXPECT IN MY TICKET PACK / WALLET?
You will receive:-

  • Ticket(s)
  • Event information sheet including directions of how to get the venue
  • Vouchers (where applicable)
  • Itinerary (where applicable)
  • 24/7 Contact information on day of Event/Show


HOTEL RESERVATIONS
If your booking includes an hotel for the night, this again will be included in the description. We can book extra nights for you or you can select EXTRA NIGHTS and book now! You can of course book directly with the hotel if preferred. NB: As we work with The Hotel Groups Department, it is normal that our customer names are not viewable in the Hotel's Reservation system until a few days before or even the morning of your arrival, so please don't be alarmed if they can't find your booking. For further assistance, please email customersupport

SPECIAL ACCESSIBLE SEATING

If you need accessible seats, most of the venues have the facilities to deal with any specific requirements you may have. Unfortunately Event Travel are not allocated "accessible" tickets.

Most theatres, arenas and stadiums prefer to make bookings for accessible seats with you directly - they know their venue inside out, so they can make sure your seats are suitable and can answer any questions you might have.

How To Make A Booking At the Venue.
Please go to the Venue's website where they normally provide all relevant contact information.- In some cases Wheelchair users may be able to upgrade to a VIP Ticket Experience, once they have secured their "accessible seats" from the venue or Official Venue Box Office.

PERSONAL/EVENT CANCELLATION INSURANCE
We are plesaed to provide the option to purchase Event/Concert/Show Cancellation Insurance inconjunction with Impcom, which is available to select during the booking process. (premiums may vary and in some cases may not be available - Please read the policy details below for cover this provides)

POLICY :-See policy and claim proccedure

CONTACT
If you already have a booking with us please call t: +44(0)1223 506 560 (Mon-Fri 9am-5pm) or +44 (0)8444 721 333  or e: customersupport

BOOKING TERMS AND CONDITIONS