Terms & Conditions

Event Travel Terms & Conditions

Our booking conditions set out clearly and simply the responsibilities which we at Event Travel have to you and you in turn have to us when we make a contract between us. This contract is made when you make a booking and we accept it by written confirmation on these terms. If you make a booking by telephone or via the website, it will be accepted that you agree to these conditions.


When booking a Ticket Package/Experience, you agree on behalf of all your party the terms of these conditions and pay the deposit stipulated for that Ticket Package/Experience. Similarly, if we have your verbal authority or you have provided instructions to deduct payment from your credit/debit card, it is understood that you are in agreement with these booking conditions. Our Booking Conditions are available via the website, and a link will be sent out via electronic confirmation. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in conjunction with your contract with us. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction. Please be aware that any Ticket included in any Ticket Experience may be bound by the Terms and Conditions of the Ticket or Event Organiser. Event Travel are not the Concert/Event/Ticket Organiser and all Ticket(s) included with any Ticket Experience are provided under Licence with the Event Organiser/Promoter.


These booking conditions together with our general information form the basis of your contract. Your booking is with Event Travel Ltd. Registered in England No. 3002768.  NB: If your booking is made via the internet, you will receive an initial confirmation on screen to print off and a further confirmation of your order via email. Our online Booking Software has been designed to the highest level and is a secure environment to ensure all information given is fully protected. Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event of system failure or in the event that a problem arises, Event Travel will make every attempt to resolve any issues or provide comparable alternatives wherever possible. In the unlikely event of any problem with an online order, Event Travel will contact you at the earliest opportunity. In some cases, a postal confirmation may be sent out to you if requested. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process. We also reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently. NB: Ticket(s) included in a Package/Experience may have a lower face value than the overall Ticket Package/Experience selling price you pay and represent(s) only an element of the overall Package/Experience price.


The balance of your Ticket Package/Experience payment must be made no later than 8 weeks before the Date of Commencement of your Booking Arrangements or Event/Concert/Show Date and as outlined and stated on your Booking/Reservation Confirmation Invoice. If you have made your Ticket Package/Experience booking within this period, the full amount is due immediately. If you do not pay by the stipulated date, we reserve the right to cancel your Ticket Package/Experience and levy cancellation charges as listed below (see section 5). If for any reason a payment by cheque is returned unpaid by the issuing bank or has to be represented a charge of £15.00 will be levied to cover bank and administration charges incurred. 


Please check the details of your original booking carefully against your confirmation as there is a minimum administration charge of £10.00 for subsequent changes - Any administration costs incurred above this amount will be detailed to you prior to us making the changes on your behalf. Any material amendments made by you within 4 weeks of event date/commencement of arrangements made on your behalf may be treated as a cancellation and the appropriate charges made (see section 5).


If you cancel your Ticket Package/Experience booking for all or any member(s) of your party, you must notify us in writing immediately. We will acknowledge this communication and send you an amended booking confirmation or cancellation invoice accordingly. Should you not receive our acknowledgement within 24 Hours during normal offices, please contact us via customersupport . As Event Travel will have made payments for Ticket(s), Merchandise, Hospitality, Accommodation, Travel (where applicable) on your behalf to ensure your booking is secure, cancellation costs will be incurred. The following cancellation charges will therefore apply. Exceptions: - In some instances the initial deposit paid to Event Travel will not cover payments which have been made in good faith by Event Travel on your behalf eg; to Hotels, Transportation Companies and Event Ticket Suppliers etc. and in many cases, bookings/reservations once made on your behalf, with said suppliers, may be non-transferable/refundable. Any insurance premiums are non-refundable. Event Travel therefore reserves the right to recover any out of pocket expenses in these instances, over and above the standard cancellation charges set out below: -

Period before Event Date/Arrival/Departure within which written cancellation is received

Amount of cancellation charge shown as a % of the Ticket Package/Experience cost

More than 42 days

Loss of deposit

42 - 29 days


28 - or less



You are responsible for ensuring that you adhere to instructions provided by Event Travel in respect to check-in times/arrival/departure points if applicable. Event Travel cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with check-in/arrival instructions if applicable.


Should the destination for your chosen Ticket Package/Experience require travel outside of your resident country, a full Passport/ID is usually required for travel. Please note that it is the responsibility of the client to be in possession of a Valid Passport/ID with normally a (minimum validity of 6 months) and any Visa that may be required. Long delays in obtaining Passports/ID Cards and Visas can occur, so be sure to apply well in advance of Travel/Event Date. If in doubt, please check with the consulates of all the countries you will be visiting or passing through. Event Travel cannot be liable for any loss or expense suffered if you do not adhere to these requirements.

8 ADMISSION AND ATTENDANCE (Subject to Venue and Ticket Conditions)

Please be advised the venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.

Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

There normally will be no pass-outs or re-admissions of any kind.

The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron's own food and drink may also be prohibited (please check with the venue). You and other ticket holders consent to filming and sound recording as members of the audience.

Please be aware Prolonged exposure to noise may damage your hearing.

Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.

As in all live events other audience participants may stand up during the event which may on occasions impair your view. If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Venue Stewarding can vary venue by venue and audience participation can vary artist by artist.


Once we have confirmed we have available space on the Ticket Package/Experience of your choice, you will be required to confirm your booking by agreeing to pay a deposit / or full payment. Once payment has been successfully processed you will receive a formal booking confirmation directly thereafter, usually by email. From this time Event Travel has accepted your booking under the Terms and Conditions. Please ensure your email address is entered correctly at time of booking. Please see deposit/payments Section 3.


It is possible that circumstances may arise which make changes to the advertised Ticket Package/Experience. Should this be a fundamental change to the Ticket Type, Date, we will do our very best to offer you an alternative package/experience. In the event that this is not acceptable, a full refund will apply. Should an event/concert/show be cancelled a refund of the ticket will apply – other items associated with the package/experience may still be valid hence we strongly recommend taking out Event/Concert/Show Cancellation insurance which you can select during the booking process.

Material Alteration to your Ticket Package/Experience. If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A 'material alteration' is a change which, in our and the Event Organisers reasonable opinion, makes the Event materially different to the Event that purchasers of Ticket Package/Experiences, taken generally, could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.

Important note: Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. Any travel or arrangements not booked by Event Travel are outside our control even if they were to affect your booking arrangements with Event Travel.


We do try to ensure that your experience with us is as enjoyable as possible. However, very occasionally, something might go wrong. If you do encounter a problem, please inform our VIP Host(s) immediately who will try and resolve the matter there and then. You will also have been given a 24 Hour Customer Services Support telephone number which is available before, during and after the actual concert/event and also outside of office hours. If the matter cannot be resolved immediately, the details will be recorded by our VIP Host(s) and you will be asked to contact the Event Travel office by telephone or email as soon as possible and no later than 21 days after the show/event. You will be asked to put your complaint in writing, including your original booking number and all relevant information. Please email: Customer Relations

We can normally agree on an amicable settlement. However, in the unlikely event of us being unable to do so, you may of course refer your case to the Small Claims Court which provides an inexpensive way of settling disputed claims.

Please note; We will not accept liability in respect of claims that we receive later than 21 days after the date you attended the show/event.


We will take note of any special requests made at time of booking and will look where possible to assist. We regret that we cannot guarantee any requests will be possible.


Please ensure that we are advised of any party members with Disability at time of booking or as soon after as possible as special arrangements may have to be made. Whilst we will do our best to assist, in some cases Venues, Accommodation and VIP Experiences may not be conducive to clients with Disability. Please note we do not sell Tickets for Wheelchair Platforms and therefore request that you contact the Venue/Box Office Directly to purchase such designated tickets. Wheelchair platform concert/event tickets are not included in Event Travel packages/experiences and are subject to availability with the Venue/Box Office and additional charges may apply. In the event that we are unable to accommodate any special needs, a full refund will apply, subject to being advised of any special requirements at time of booking. Carers will normally be required to pay for tickets.


We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us.  We also accept responsibility should the service we offer prove deficient in any way. In the unlikely event if any part of your Ticket Package/Experience is not provided in the advertised manner, we will refund that element of the Ticket Package/Experience.

We will not however be responsible for nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of Event Travel or its employees or agents of the same. Where services are supplied by air/train, or by sea the limit of our obligations shall be those laid down by international conventions which govern such matters in respect of air /train or sea carriers.


Where appropriate and subject to our discretion, we offer the following Assistance to our clients.

a) General Assistance. If any client who through misadventure suffers illness, personal injury or death during the period of the Ticket Package/Experience arising out of an incident which did not form part of their Ticket Package/Experience.

b) If legal action is undertaken by our clients against any third party as a result of any loss or damage suffered during their Ticket Package/Experience provided we have been notified within 90 days of the date of the misadventure and provided we agree to such action then we will meet initial legal costs.

c) If assistance is provided under para a) and b) above we will limit any monies paid to £5000.00 per booking form and in the event of there being a successful claim for costs against a third party or there being a suitable insurance policy(ies) in force our costs shall be recoverable from the client concerned.

d) In the event of a claim under this clause against us by you or any person named on the booking form we reserve the right to claim in your place against the person or organisation responsible for the act, default or omission on giving rise to the claim and you hereby agree to assist us fully in the event that enforce the rights which have been assigned to us or to which we are surrogated.

15   EVENT/CONCERT/SHOW CANCELLATION (NB: This may not cover all personal cancellation circumstances -  please read policy)  - CANCELLATION POLICY

Our responsibility is to provide you with the Ticket and Experience in respect to the Event/Concert/Show as advertised by Event Travel, consequently we cannot be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled by the show/concert/event organisers. Any pre-booked Hotel Accommodation as part of your Ticket Experience could be non-refundable dependent on when the Concert/Event/Show is cancelled or should you for personal reasons not be able to continue with your booking, cancellation charges will apply (please see Section 5) We therefore strongly recommend taking out the above Event Cancellation Policy which you can select at time of booking which also covers personal cancellation cover in some instances. (please read Policy for Cover and Exclusions)

NB: Optional Event/Concert/Show Cancellation Insurance is available to select during the booking process. (premiums may vary and in some cases may not be available)

NEW POLICY DETAILS (25 Aug 2017) in conjunction with IMPCOMSee policy and claim proccedure


Very occasionally we are obliged to cancel a particular Ticket Package/Experience due to insufficient numbers; in the event of this happening, we will offer you where possible an alternative Ticket Package/Experience or if this is unacceptable, we will refund all monies paid.


We always endeavour to ensure that prices quoted on our website are accurate. Should any subsequent additions to your booking take place, subject to availability, any additional services or ticket additions may reflect the new selling price. Please note, Ticket and VIP Ticket Experiences can comprise of many other ancillary costs and will be priced accordingly -  NB: The Ticket Face value of ticket(s) included, will not always reflect prices paid in a Ticket or VIP Ticket Experience and any Premium Priced purchase is an optional purchase over that of a Ticket Only Purchase.


Due to increased security and counterfeit prevention in respect to the re-issue of Event/Concert tickets, it is becoming more and more difficult to organise the re-issue lost/stolen or spoiled event/concert/show tickets. General Entrance (GA) standing Pitch/Unreserved seats Cannot Under Any Circumstances be re-issued. Dependent on the promoter/event organiser in some instances reserved numbered seats can be re-issued at the Event Venue. Administration charges may be levied. However, this is becoming more and more difficult due to counterfeit prevention software being installed and used now by many venues and may result in a request being refused, or if allowed, the physical Repurchasing of New Tickets to gain entrance. We therefore strongly request that TICKETS are KEPT SAFELY prior to attending an event and that if staying in an hotel, to use safe deposit facilities normally available. Event Travel regret that they cannot be held responsible for lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or repurchasing new tickets for an Event/Concert/Show.


Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.

You may not resell or transfer your Ticket or VIP Ticket Package/Experience. Any resale or transfer (or attempted resale or transfer) is grounds for seizure or cancellation of that Ticket without refund or other compensation. We will however allow name changes on occasions subject to the discretion of Event Travel and proof of legitimacy.

A Ticket or VIP Ticket Package/Experience shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by Event Travel, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.


All information displayed on the Event Travel Website is provided in good faith - Event Travel cannot be held responsible for any inaccuracies - please advise customersupport if any inaccuracies /errors are found - Thank you


Event Travel will look to ensure that your Ticket(s) and information pack/itinerary for any booked Event/Concert/Show is with you in good time. We look to ensure that you will receive all information within a minimum of 7-10 days before the Event Date and normally achieve despatch in advance of this time. Items will be sent securely by either Secure Post/Courier and in many cases will need to be signed for. You will be advised by email when despatched. It is your responsibility to advise any change to your delivery address and must receive confirmation from us that this has been actioned. Any delays or loss of items may incur additional charges being levied due to failure to notify Event Travel of the correct delivery address. NB: Arrangements can in some cases be made to deliver your Tickets and Final information pack to your Hotel or to be collected on the day. When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen. Please note that direct sunlight or heat can sometimes damage tickets

Ticket allocating will be in accordance with the Ticket Description as part of your Ticket, VIP Ticket Package/Experience. Tickets will be allocated on a First Book basis. Reserved seats will be seated together (unless otherwise stated at time of booking/shown on your confirmation)

As in all live events other audience participants may stand up during the event which may on occasions impair your view. If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Venue Stewarding can vary venue by venue and audience participation can vary artist by artist. NB: Late Arrival - In some cases late arrivals to main act (venue policy prohibits disturbing customer seating) and you may not be allowed to take your allocated seats. We therefore always recommend being in your seats prior to main act - Thank you.


Event Travel only collects personal information about you (for example your name(s), address, telephone number, email address) when you specifically provide us with such information on a voluntary basis; for example, when purchasing or enquiring about Ticket Packages/Experiences online: NB: No credit card data is seen or held by Event Travel via an online booking. Any personal information Event Travel collect via our website will never be released or sold to any companies or individuals outside of our authorised partner companies. Authorised partners maybe the Artist/Tour/Promoter we are respresenting and who may wish to contact you to ensure you get the best out of the Live Experience. Any artist related marketing they may send you, you can of course opt-out/unsubscribe at any time.

Aside from the above we will not share your personal information for marketing or any other purposes without your consent unless where required by law.

Your Information

We use the information you provide us with to sell you the ticket related packages/experiences as you request.  By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with Event Travel, such as credit card companies, banks and the companies that handle transaction PCI compliant processing on our behalf. Except for these specific cases, we will never share financial information with third parties without your specific consent.


When you purchased your ticket package/experience, you were asked if you wished to receive Newsletters. Depending on how you replied, you will receive information of current or new events on sale normally by email. You can unsubscribe at any time.

Data Protection - Information and the law
We may occasionally release your personal or financial information to assist law enforcement, to comply with laws or regulations, to enforce the terms under which your booking is made with Event Travel, or to protect the rights, property or safety of Event Travel, users of the site or others. We will not pass on your personal data to any third parties without your prior consent other than for the reasons explained as above.

We take the security of your personal information very seriously. Consequently, we use 128-bit Secure Socket Layer (SSL) encryption for all your transactions with Event Travel. This system encrypts all your personal information


Payments By Braintree PCI Compliant for your security

All Debit/Credit Card or PayPal payments are transacted by Braintree (A PayPal company) so card information cannot be read or intercepted by a malicious third party - Event Travel/Braintree Payment Solutions are PCI Compliant.


Third Party Sites

Event Travel is not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently, we advise you to read their privacy policies before submitting data to such sites.

23   Please note that we may revise and amend these Terms from time to time and post the new version of such Terms on the website. By continuing to use the website, you signify your agreement to be bound by the amended Terms. These Terms shall be governed by English Law and all parties agree to be subject to the exclusive jurisdiction of the English courts.

24  International Passenger Protection (IPP)


In accordance with "The Package Travel, Package Holidays and Package Tours Regulations 1992" all passengers booking with Event Travel are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Event Travel

There is no requirement for Financial Protection of day trips/bookings and none is provided. This insurance is only valid for packages booked that DO NOT include flights.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to Event Travel. If you have booked and/ or paid direct to a Travel Agent for a booking with Event Travel, please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s. For further information please go to www.ipplondon.co.uk


Download Claims Form from www.ipplondon.co.uk

Any occurrence which may give rise to a claim should be advised within 14 days to:

International Passenger Protection Limited
Claims Office Telephone: +44 (0)20 8776 3752
IPP House Fax: +44 (0)20 8776 3751
22-26 Station Road
West Wickham
Kent BR4 0PR
United Kingdom

In order to deal promptly with any claim hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements.